What is ISO 7779: 2016 ?

ISO 9004: 2016 is an international standard that provides organizations with a framework for improving their performance and achieving sustained success. It is part of the ISO 9000 family. which focuses on quality management systems.

The primary aim of ISO 9004: 2016 is to help organizations move beyond just meeting customer requirements and focus on delivering value to all stakeholders. including employees. suppliers. shareholders. and society as a whole. The standard emphasizes the concept of a sustainable organization - one that is adaptable. resilient. and contributes to societal well-being.

ISO 9004: 2016 provides a guidance for organizations to establish a quality management system based on best practices. It provides a framework for organizations to identify and address their customers' needs and expectations. The standard also encourages organizations to consider the context in which they operate and the impact of their activities on the environment and society as a whole.

ISO 9004: 2016 Key Principles

1. Customer-centric approach: The standard encourages organizations to focus on delivering value to their customers and stakeholders. and to continuously improve their products and services to meet their needs.

2.: The standard emphasizes the importance of leadership and management in driving continuous improvement and achieving a culture of continual improvement.

3.: The standard encourages organizations to use a structured approach to identify and address customer needs and expectations.

4.: The standard encourages organizations to continuously monitor and improve their performance and processes.

5.: The standard emphasizes that leadership must be proactive and take responsibility for the organization's overall performance and sustainability.

Conclusion

ISO 9004: 2016 is an important standard that provides organizations with a framework for improving their performance and achieving sustained success. By focusing on customer needs and expectations. organizations can create a culture of continual improvement and contribute to societal well-being.