What is ISO/IEC TS 20000-19:2019 ?

ISO/IEC TS 20000-19:2019 is a technical standard that outlines the requirements for providing IT service management (ITSM) using machine learning technology. Developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), the standard aims to help organizations ensure the quality and reliability of their cloud services, enhance customer satisfaction, and maintain a competitive edge in the market.

ISO-IEC TS 20000-19:2019 is a unified framework for implementing ITSM in cloud environments. It provides a comprehensive approach to managing cloud services, aligning processes, people, and technology. The standard helps organizations improve the efficiency and effectiveness of their cloud operations by filling the gap between existing management practices and the unique needs of cloud customers.

ISO-IEC TS 20000-19:2019 also facilitates better risk management, ensuring that potential disruptions or breaches are promptly identified and addressed. By implementing the standard, organizations can provide their customers with reliable services that meet their unique needs while ensuring that potential risks are managed effectively.

In conclusion, ISO-IEC TS 20000-19:2019 is an essential technical standard that helps organizations provide IT service management effectively in cloud environments. By implementing the standard, organizations can improve the efficiency and effectiveness of their cloud operations, enhance customer satisfaction, and maintain a competitive edge in the market.