What is EN ISO 26990:2011?

EN ISO 26990:2011 is a technical standard that focuses on quality management systems for learning services providers. This international standard provides guidelines to organizations that offer educational and training services, ensuring that they meet the requirements for effective and efficient delivery of their programs.

The Importance of EN ISO 26990:2011

Implementing EN ISO 26990:2011 is crucial for learning services providers as it helps them establish a systematic approach to quality management. By adhering to this standard, organizations can enhance their processes and procedures, leading to improved customer satisfaction and better overall performance.

EN ISO 26990:2011 emphasizes the continuous improvement of learning services, enabling providers to address any issues or gaps in their operations. This standard also promotes the development of competent and skilled instructors, ensuring that learners receive high-quality education and training.

Key Elements of EN ISO 26990:2011

The standard encompasses several key elements that learning services providers must consider to meet its requirements. These include:

Context of the organization: Providers need to define their mission, vision, and values, as well as identify internal and external factors that may affect their services.

Leadership and commitment: Top management plays a crucial role in creating and maintaining a culture of quality within the organization, showing commitment to meeting customer needs and legal requirements.

Competence and resources: Providers should ensure their staff members possess the necessary competencies and have access to appropriate resources to deliver high-quality learning services.

Development of programs and services: This element focuses on designing and implementing educational programs that meet learner needs, taking into account the latest pedagogical methods and incorporating feedback from learners.

Evaluation and improvement: Providers must regularly evaluate their performance, collect data and feedback, and take appropriate actions to improve their services continuously.

In Summary

EN ISO 26990:2011 is a technical standard that assists learning services providers in establishing effective quality management systems. By adhering to this standard, organizations can enhance their operations, ensure customer satisfaction, and continuously improve their services. It covers various essential elements such as organizational context, leadership commitment, competence, program development, and evaluation.

Implementing EN ISO 26990:2011 is a strategic decision for any learning services provider who wants to ensure excellence in their educational and training offerings.