What is BS EN ISO 20000-1:2018 ?

What is BS ISO 20000-1:2018 and What is EN ISO 20000-6:2018?

BS ISO 20000-1:2018 and EN ISO 20000-6:2018 are both international standards that provide guidance on the application of ISO/IEC 20000-1, which specifies the requirements for implementing an IT service management (ITSM) system.

BS ISO 20000-1:2018 is an international standard that provides guidance on the development, implementation, and continuous improvement of an IT service management system. It outlines the requirements for the management of IT service providers, service level agreements (SLAs), and service requests.

EN ISO 20000-6:2018 is an international standard that provides guidance on the application of ISO/IEC 20000-1, with a focus on the implementation and continuous improvement of an IT service management system. It outlines the requirements for the management of IT service providers, service level agreements (SLAs), and service requests, and provides guidance on the development, implementation, and continuous improvement of an IT service management system.

The purpose of BS ISO 20000-1:2018 and EN ISO 20000-6:2018 is to establish guidelines for technical writers to create clear, concise, and effective technical articles. BS ISO 20000-1:2018 and EN ISO 20000-6:2018 both provide requirements for the structure, formatting, and language usage of technical information, with BS ISO 20000-1:2018 providing additional guidance on the development and implementation of an IT service management system.

Key Components of BS ISO 20000-1:2018 and EN ISO 20000-6:2018

BS ISO 20000-1:2018 and EN ISO 20000-6:2018 both provide a framework for the development of effective technical articles. The key components of these standards include:

Structure: Both standards provide guidance on the structure and formatting of technical information, including the use of headings, subheadings, and other formatting elements.

Language Usage: Both standards provide guidance on the language usage of technical information, including the use of technical terms and acronyms, as well as the use of active and passive voice.

Formatting: Both standards provide guidance on the formatting of technical information, including the use of bullet points, tables, and other formatting elements.

Content: Both standards provide guidance on the content of technical information, including the use of examples, case studies, and other illustrative material.

Continuous Improvement: Both standards provide guidance on the continuous improvement of technical information, including the use of feedback and testing to identify and address any errors or omissions.

Conclusion

BS ISO 20000-1:2018 and EN ISO 20000-6:2018 provide a comprehensive framework for the development of effective technical articles. By providing guidance on the structure, formatting, and language usage of technical information, these standards can help technical writers to create clear, concise, and effective technical articles that are easy to understand by the intended audience.