What is EN ISO 20139:2012?

EN ISO 20139:2012 is a technical standard that specifies the requirements for a particular product or process in the field of industry and technology. It is part of the ISO 20000 series, which focuses on information technology service management. This specific standard, EN ISO 20139:2012, provides guidelines and best practices for organizations to implement and maintain an effective quality management system.

The Purpose and Scope of EN ISO 20139:2012

The main purpose of EN ISO 20139:2012 is to help organizations improve their overall quality management system. It sets out the criteria for assessing an organization's capability to meet customer and legal requirements, while also aiming to enhance customer satisfaction. The standard covers various aspects such as resource management, process improvement, risk assessment, and the monitoring and measurement of performance.

Key Requirements of EN ISO 20139:2012

EN ISO 20139:2012 has several key requirements that organizations must fulfill in order to comply with the standard. Some of these requirements include:

Establishing clear quality objectives and a quality policy.

Identifying and understanding customer needs and expectations.

Implementing effective processes for product realization and service delivery.

Monitoring and measuring processes and products to ensure conformity.

Continually improving the effectiveness of the quality management system.

The Benefits of Implementing EN ISO 20139:2012

Implementing EN ISO 20139:2012 can bring numerous benefits to an organization. Firstly, it helps establish a systematic approach to quality management, ensuring consistent product and service quality. This, in turn, can enhance customer satisfaction and loyalty. Secondly, the standard promotes a culture of continuous improvement within the organization, leading to increased efficiency and productivity. Additionally, organizations that comply with EN ISO 20139:2012 are more likely to meet legal and regulatory requirements, enabling them to avoid potential penalties or legal issues.

In conclusion, EN ISO 20139:2012 is a valuable technical standard that provides guidelines for effective quality management. By implementing this standard, organizations can establish processes and systems that lead to improved customer satisfaction, increased operational efficiency, and compliance with legal requirements.