What is EN ISO 20238:2018

EN ISO 20238:2018 is a technical standard that provides guidelines and requirements for writing easy-to-understand technical documentation. It is designed to ensure that technical information is presented in a clear and concise manner, making it accessible to a wide range of readers.

Importance of Easy-to-Understand Technical Documentation

In today's fast-paced world, where information is readily available at our fingertips, it is crucial for technical documentation to be easily understandable. Easy-to-understand technical documentation helps users and readers to quickly grasp complex concepts and instructions, thereby increasing efficiency and reducing the risk of errors or misunderstandings.

Moreover, when technical information is presented in a user-friendly manner, it enhances user experience and satisfaction. This can have a positive impact on a company's reputation, as well as customer loyalty and trust.

Requirements of EN ISO 20238:2018

EN ISO 20238:2018 outlines several key requirements for creating easy-to-understand technical documentation:

Clarity: The information should be presented clearly and concisely. Technical terms and jargon should be defined and explained in a way that is easy for non-experts to understand.

Structure: The documentation should be well-organized, with a logical flow of information. Headings, subheadings, and other visual cues should be used to enhance readability and comprehension.

Illustrations: Visual aids such as diagrams, charts, and illustrations should be used to help convey complex concepts or procedures. These visuals should be clear, labeled, and referenced appropriately.

Consistency: The terminology, tone, and style of the documentation should be consistent throughout. This helps to avoid confusion and ensures a cohesive reading experience.

User Perspective: The documentation should be written from the perspective of the user, taking into account their prior knowledge and potential challenges they may face. Instructions should be step-by-step and easy to follow.

Conclusion

EN ISO 20238:2018 serves as a valuable guide for creating easy-to-understand technical documentation. By adhering to its requirements, companies can improve communication with users, enhance user experience, and establish a reputation for providing clear and concise information. Investing in easy-to-understand technical documentation is essential for ensuring customer satisfaction and success in today's competitive market.